Refund policy

Refund & Returns Policy — (Yes, we’re picky about food)

  • All sales are final. Because we sell perishable food, we don’t accept returns and we do not issue refunds once an order is delivered.
  • Why: Freshness and food safety standards mean returned items can’t be resold — and we’d rather keep your food safe than play hot potato with used goods.
  • Wrong or damaged items: If your order arrives incorrect, missing an item, or clearly damaged, we’ll make it right. Email support@polkadotbrand.com within 48 hours of delivery with:
    1. Order number
    2. Photo of the issue
    3. Short description
      We’ll review and, where appropriate, offer a replacement, store credit, or a partial refund. Think of us as the Avengers of ruined takeout.
  • Late delivery: If a delivery is unreasonably late and that caused the food to be unusable, contact us within 24 hours with your order number and delivery details. We’ll investigate and offer a fair resolution.
  • Allergies & preferences: Customers are responsible for checking ingredient lists and allergy information before ordering.
  • Promotions & gift cards: Promo purchases and gift card redemptions follow the same no-returns rule unless otherwise stated in the offer’s terms.
  • How long to contact us: For damaged/incorrect orders, contact us within the timeframes above. We can’t investigate claims made weeks later — leftovers age, and memories do too.
  • How we’ll respond: Expect a reply within 48 hours. If we approve a replacement or credit, we’ll explain the next steps.
  • Legal rights: This policy does not affect your statutory rights where local laws require otherwise.

Got questions or an emergency involving functional mushrooms? Email support@polkadotbrand.com — we’ll do our best to fix it, and maybe tell a joke while we’re at it.